Generative AI’s Impact on Customer Experience and Decision-making
![StefanoPuntoni](https://ai.wharton.upenn.edu/wp-content/uploads/2024/03/StefanoPuntoni.png)
(Outlet: GBK Collective, Modern Customer Podcast) Professor Stefano Puntoni shared his excitement on the potential of AI in the customer experience realm to personalize interactions, streamline processes, and boost customer satisfaction.