Making Customer Analytics Actionable

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At AIAB’s annual conference in Philadelphia (May 2015), Bill Franks and Dave Hastings of Netflix spoke about how analytics has shaped the company and its investments. Dave Hastings illustrated just how much analysis went into the process of launching an original series.Read More

Working with AIAB: Real-world Experience

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Before taking AIAB’s SQL Bootcamp last semester, I had only a very rudimentary understanding of programming and database theory. In particular, despite concentrating in Statistics and Actuarial Science at Wharton, I had very little experience in working with “Big Data,” as professors tend to hand students neat datasets on a silver platter.Read More

Bazaarvoice Data Has Been Awarded

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On April 24, 2015 AIAB kicked-off a new Research Opportunity with Bazaarvoice, one of America’s largest social marketing companies specializing in user-generated product reviews. After reviewing all the submitted proposals, we’re pleased to announce that data has been awarded to the following research teams!Read More

Speedbumps or Dead Ends? Latest Thoughts on Obstacles to Achieving Customer Centricity

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One of the highlights of my work with AIAB is bringing companies together to speak candidly about their experiences implementing customer analytics and managing talent development to sustain momentum. AIAB’s major research projects often take the limelight, but I equally enjoy the intimate, cross-industry settings we can carve out to hear the latest and greatest from practitioners.Read More